It is the responsibility of the pass holder to check when their pass is up for renewal and then to contact the Combined Authority to get a new one.
There is an online form which allows people to easily renew online. This online form can be found at Free Bus Passes – CPCA Transport (cambridgeshirepeterborough-ca.gov.uk) .
If people have any problems with the online form then they can also call the number on the back of their passes.
Passenger Transport Team
Phone: 0345 045 1367
Email: buspass@cambridgeshirepeterborough-ca.gov.uk
Post: Passenger Transport Team – Bus Passes, PO Box 366, Ely, Cambridgeshire CB7 9HX